We are looking to Recruit an experienced individual to conduct new and existing client assessments as required and produce new support plans and risk assessments in liaison with the Registered Manager.
To help manage new client enquiries: tracking each enquiry; assessing capacity in liaison with the Registered Manager and Care Co-Ordinator; arranging assessments where appropriate in liaison with the Registered Manager; ensuring that all new packages which we undertake begin in line with our policies and exceed the expectations of our clients.
To manage client relationships throughout the term of their service agreement ensuring: that communication with clients from our staff is of the highest standard; that we are as responsive as possible to the needs of the clients; that records of our staff/client interaction are maintained to build accurate historical data of each client.
To arrange and manage the client review programme to ensure that our policies are upheld and to assure the quality of our services to our clients.
To conduct periodic reviews as required with clients to ascertain satisfaction with service and determine any required changes to care plans or risk assessments